This policy explains what information Mabni keeps, why, and what you can ask us to do with it. Mabni is a service of SMH Global Services (“we”). Last updated: October 2026.
Who controls the data
When a company or a person subscribes to Mabni (the “customer”), the records in their workspace belong to them. The customer decides who is registered, what is recorded and for how long. We process that data on the customer’s behalf to provide the service. For the customer’s own account (name, email, phone and payments) we are responsible.
What we keep
- Account details: name, email, phone, country and company name given at sign-up.
- Workspace records: suppliers, orders, deliveries, stock, payments, budgets, schedules, inspections and diary entries entered by the customer’s team.
- People on site: names, phone numbers, ID card numbers and photos, face photos taken for checks, attendance times and phone location when attendance is marked, as entered by the customer.
- Payment records: amounts, references and receipts sent for plan payments.
- Technical data: sign-in times, the device’s browser and the IP address, kept in logs for security.
Why we use it
- To run the workspace and its features for the customer.
- To check identity on site (face check) when the customer turns it on.
- To bill for plans and confirm payments.
- To keep the service secure and to fix problems.
- do not sell data and we do not use workspace records for advertising.
AI features
When the customer turns on AI features (reading documents, checking photos, answering questions), the relevant photo, document or records are sent to the AI provider the customer chooses (Google Gemini or Anthropic Claude) to produce the answer. Their own terms apply to that processing.
Where data is stored
Workspaces run on Amazon Web Services servers in the Mumbai (ap-south-1) region. Backups are encrypted and kept in the same region for up to 60 days.
How long we keep it
We keep a workspace while the customer’s plan or trial is active and while it is paused for non-payment. After a customer cancels, we delete the workspace 30 days later; backups expire within 60 days after that.
Security
Each workspace has its own database. Connections use HTTPS, passwords are stored as one-way hashes, and access to servers is limited to our administrators.
Cookies
Mabni uses only the cookies needed to keep you signed in and to remember your language. This website loads its fonts from Google Fonts.
Your choices
People whose details are in a workspace should first contact the customer who runs it. Customers can ask us at any time for a copy of their data, a correction, or deletion.
Contact
Email info@smhglobal.com.pk. We will reply within 30 days.